Client Delivery Manager

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Business
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Hybrid / Cork City, Ireland

Job description

Posted on: 
May 30, 2023

About us:

Valid8Me is a technology start-up with the mission to build a global de-facto digital identity for individuals and corporates. We are vibrant and collaborative and embrace state of the art technologies. We encourage an environment where people can express themselves and work in a way which suits their life and needs. We fit best with people that are results focused, driven and motivated.

The valid8Me Client Delivery Team provides project management and delivery services for the implementation of valid8Me within the world’s best known and most innovative companies. If you enjoy, project delivery, consulting with clients, working with internal product teams, and sharing best practices - this role is for you.


About you:

You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You have worked as a delivery lead or technical project manager in the past.

What we offer:

  • A wonderful opportunity to grow your career in a fast-paced start-up
  • An excellent workplace culture
  • Competitive salary
  • Contribution to medical insurance
  • Flexible working hours


*Candidates must be based within the EU (ideally in Ireland) to be considered for this role and must hold an EU Passport or Stamp 4/1G to be considered for this position*


Valid8Me is an equal opportunity workplace where we strive to create an environment where all feel safe, empowered, engaged, championed, and inspired. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Responsibilities

What you will be doing:

  • Develop and manage a detailed project schedule, work, plan and maintain comprehensive project documentation
  • Provide project updates consistently to various stakeholders about strategy, adjustments, and progress
  • Utilise industry best practices, techniques, and standards throughout entire project execution
  • Work to minimise any project risks
  • Measure project performance to identify areas for improvement
  • Manage the relationship between the company/stakeholders and the client
  • Manage relationships with third parties where necessary
  • Provide support for the client onboarding function and assist ongoing client implementations.
  • Work closely with team leads to manage and support the design and delivery of client projects
  • Working with customers to ensure that software implementations are delivered on time, in full, to cost and too applicable standards.
  • Estimate resourcing needed to reach objectives and manage resources in an effective and efficient manner

Job requirements

Role Requirements:

  • 5+ years working in technical product delivery or systems implementation ins a client facing role.
  • Excellent communication skills – oral and written.
  • Ability to influence and challenge senior stakeholders and interact and interface with all levels within the firm, including leadership.
  • Extensive experience in project management, planning/project planning, and project status reporting.
  • Identify, address and adequately escalate project risks and issues, in a timely manner
  • A highly flexible self-starter having the ability to work as part of a team in particular with IT Operations, Product, and risk and compliance (internal and external)
  • Friendliness, empathy and a unique ability to understand customer needs
  • Fluency in English
  • Creation of, gain acceptance of, and delivering on, clear concise project plans and delivery timelines


What else you could bring (beneficial):

  • 3+ years experience at a start-up or scale-up in the B2B industry defining, managing, or launching new functionality at a growing software or technology company
  • Formal qualification in project management
  • Experience learning complex software applications and workflow methodologies
  • Experience working with stakeholders in IT infrastructure, IT procurement, Software vendors and other areas of software delivery lifecycle

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